Contact
Do you have any questions about an order, want to start selling, or need advice on a specific model? At UrbanVibe, we value direct and efficient communication. Our support team in Madrid is available to resolve your concerns and ensure your experience on the marketplace is flawless. Use any of the channels detailed below to get in touch with us.
Human team answering queries about authenticity, logistics, and sales.
By choosing the correct category, your message goes directly to the person in charge of that area. This reduces wait times and avoids internal transfers.
If you have made a purchase and want to know the status of the verification or shipment tracking, include your reference number in the message. We will check the current status at our logistics center and give you a detailed update on when you will receive your sneakers.
Check my order
Current or potential sellers can contact us to resolve questions about the listing process, commissions, or shipping requirements. We also help if you have trouble uploading product photos or need guidance on valuing a rare collector's item.
Register as a Seller
We are open to collaborating with content creators, physical stores, and event organizers related to urban culture in Spain. If you have a proposal that can add value to the UrbanVibe community, write to our marketing department to explore joint work opportunities.
Send proposalBy selecting the appropriate category for your query, you ensure that the message reaches the specialist in charge of that area directly, whether it's authenticity, logistics, or payments. All fields are mandatory unless otherwise indicated.
Calle de Fuencarral, 128
28010 Madrid, Spain
Monday to Saturday: 10:00 – 21:00
For official correspondence or returns previously authorized by the support team, our headquarters are located in Madrid. Please note that we do not provide in-person customer service for sales or purchases; all operations are managed through the online platform to ensure security and traceability.
Our operations team works from Monday to Friday during business hours. We strive to respond to all inquiries within a maximum of 24 to 48 business hours. During highly anticipated sneaker releases, the volume of inquiries may increase, but every message will receive a human and personalized response.
Do you need immediate help with a recurring issue? Check our FAQ section before writing to us.
View FAQs