01
Section
Data Controller
Controller
UrbanVibe · Administration
Operational Headquarters
Madrid, Spain
The controller of the data collected through urbanvibe-marketplace.es is the UrbanVibe administration team, with operational headquarters in Madrid. Users may exercise their rights of access, rectification, cancellation, and opposition by contacting us through the official channels provided on the platform.
Any communication related to the processing of personal data must be addressed to our administration via the contact email. We will confirm receipt of each request and respond within the timeframes established by current regulations.
02
Section
Information We Collect
We collect personal data necessary for managing the marketplace, including name, email address, shipping address, and billing details. This data is provided voluntarily by the user when registering or making a transaction. We do not collect sensitive data without the explicit consent of the data subject.
Account Data
Full name, email, and encrypted password. Collected when creating a buyer or seller account.
Transaction Data
Shipping address, billing information, and order history. Collected when completing a purchase on the platform.
Browsing Data
IP address, browser type, and pages visited within the site. Used to maintain security and improve performance.
Seller Data
Identity verification information necessary to validate the authenticity of items listed on the marketplace.
03
Section
Purpose of Data Use
The information we collect is used exclusively to manage marketplace activity. This includes processing sneaker and streetwear orders, verifying the identity of sellers and buyers, and facilitating product shipping through our logistics partners.
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Process and manage sneaker and streetwear orders placed on the platform.
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Verify the identity of sellers and buyers to maintain marketplace security.
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Facilitate product shipping through our logistics partners in Spain.
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Send communications related to transaction status and the authentication process.
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Send site news if the user has opted to receive them. You can unsubscribe at any time.
We do not use personal data for purposes other than those described in this policy without obtaining the user's prior consent.
04
Section
Data retention
Personal data will be kept as long as there is an active commercial relationship or the user does not request its deletion. Subsequently, the data may be kept blocked during the prescribed legal periods to address possible liabilities derived from the processing or the contractual relationship.
Once the relationship with the platform has ended, we keep the data in a blocked format for the period established by regulations. After that period, we proceed to its secure destruction. If you wish to request the early deletion of your data, you can do so through the official contact channel.
05
Section
Communication of data to third parties
UrbanVibe does not sell or transfer personal data to third parties for commercial purposes unrelated to the platform. Data will only be shared with service providers necessary for the site's operation, such as courier companies for the delivery of sneakers and secure payment service providers.
Processor
The providers act as data processors, with contracts that regulate their confidentiality and security obligations.
Logistics
We share the shipping address with courier companies exclusively to deliver the package to the buyer.
Payment
Payment data is processed through secure gateways. UrbanVibe does not store full card details.
Legal
We may communicate data when there is a legal requirement from a competent authority.
06
Section
Data security
We implement technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. This includes the use of secure communication protocols and storage on servers with protection standards appropriate to the risk of the data processed.
We maintain restricted access controls to personal information, periodically review our internal processes, and work only with providers that meet equivalent security standards. If you detect any incident related to the security of your data, write to us through the official contact channel so that we can analyze it and respond.
07
Section
Your rights as a user
As an UrbanVibe user, you have the right to access your personal data, rectify it if it is inaccurate, request its cancellation, and object to its processing. You can also request the portability of your data and limit the processing in the cases provided for by the regulations.
How to request
Send your request to [email protected] indicating the right you wish to exercise.
Response time
We respond to each request within the maximum period established by data protection regulations.
If you believe that the processing of your data does not comply with current regulations, you have the right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos). Before that, you can contact us and we will seek to resolve your query directly.
